Improving customer service and satisfaction are high priorities for the Social Security Administration (SSA). According to an article by AL.com, that’s why the agency has made two recent changes that involve realignment of Social Security’s processing centers and expansion of its call center services.
“These changes reflect ongoing efforts to optimize operations, strengthen communication, and deliver timely, policy-compliant outcomes,” the SSA said in a statement. “This realignment merges similar workload responsibilities, streamlines decision-making, and enhances customer service across the agency.”
Another way to improve customer satisfaction would be to ensure Social Security recipients receive all the money they deserve.
Council of Seniors is Here to Help Older Americans
All of us here at the Council of Seniors want to improve retirees’ financial futures and ensure they receive their full Social Security benefits. We are working with members of Congress to introduce the “Social Security Restitution Act.” It would provide an estimated $970 payment to every retired worker receiving Social Security benefits, to help offset years of inadequate cost-of-living adjustments
Please take a moment and sign our petition today to show your support.